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General terms of purchase

Introduction

These general terms and conditions of purchase apply to Grolls AB, CIN 556084-1784, via the web site www.grolls.se.

For detailed contact details, please refer to the end of these purchase conditions.

Ordering

We do not enter into agreements with minors (under 18 years old) without parental approval.

Only products in stock for delivery from our central warehouse can be ordered from our website. If you would like to reserve a backorder listed product please contact customer services, see contact details below or at the end these purchase conditions.

An order made on the website is binding. You will receive confirmation of your order in the form of a copy of the order you have made. If the confirmation should deviate from your order, contact customer service as soon as possible.

Delivery times

Normal delivery times are 3-5 working days. An email is sent if there is a delay. The customer is then entitled to cancel the purchase as a result of the delay.

Payment

We accept purchases made with Visa and Mastercard, or alternatively by direct payment via an internet bank.

For card payments you will be linked to PayEx, which holds an SSL certificate and complies with the requirements for PCI DSS.

Terms of payment

If you decide to pay by invoice we will do a credit rating. The invoice will be sent to your registered address.

The invoice must be paid so that it is in the possession of the recipient no later than 14 days after the invoice date. In the event of delayed or non-payment a penalty interest of repo interest + 19.00%, but minimum of 20%, including compensation for confirmation in writing to an amount specified by law (1981:739) for compensation for debt recovery costs etc. or equivalent law, will be taken out.

Information on transfer

“Claims will be transferred to PayEx Credit AB, 556735-5671, S:t Hansplan 1, SE-621 88 Visby. Payment for exemption can therefore only be made to PayEx Credit AB to the account that PayEx Credit AB indicates on the invoice”.

Delivery and non-collected package

Delivery is made to registered addresses in Sweden.

We normally deliver the products to PostNord AB within 1-3 working days after the order has been made. PostNord AB then has an estimated delivery time of 1-3 days.

The freight cost is fixed and amounts to 87,50 SEK (incl. VAT) per order.

Right to cancel

Our policy is that you should be completely satisfied with the product or products you buy from us. You are therefore entitled to cancel your purchase, without giving any reason, within 14 days from when you, or someone you have asked to receive the product, have received it.

If you want to cancel your purchase you must inform us of this. The message must be explicit and clearly state your decision to waive the agreement, i.e. cancel the purchase. You can use the template that can be downloaded from our website, but you are not obliged to use it. Please note that failure to collect a package or accept a delivery is not to be considered as invoking the right to cancel.

Please send the message by post or email to one of the addresses given below. In order to exercise your right to cancel in good time you only need to send your cancellation message before the cancellation date has expired.

Exceptions

The right to cancel does not apply to products on which the seal has been broken and which cannot be returned for hygienic or health reasons, e.g. underwear.

Returns policy

If you regret your purchase you must send the product back to us. You will find our postal address at the end of these general purchase conditions. You must send the product back without undue delay and no later than 14 days after the date when you informed us of your decision to cancel the agreement. In order to exercise your right to cancel in good time you only need to send the product before the cancellation date has expired. Please enclose the return consignment note that was enclosed on delivery. The product should be sent back with the original packaging.

You can of course look at and examine the product. Handle the product carefully and only to the necessary extent to determine the type, characteristics and function of the product. As a guideline, handle the product as you would have done in the shop. If you have handled the product over and above what is acceptable, you are responsible for its depreciation in value and we are entitled on repayment to make a deduction for the depreciation in value.
You must pay for the cost of the return freight.

As the customer you are liable for any risk of the product being damaged or lost during its return, so we would ask you to consider whether it would be appropriate to insure the product and to make sure it is well packaged. Make sure you do not put the address label directly on the original packaging.

Repayment

If you regret your purchase we will repay all the payments we have received from you, including also delivery costs.

If you regret the purchase of part of the products you have ordered we will repay the value of the product and any costs incurred as a result of the purchase of the specific product or products you regret buying. We will not, however, repay any costs you would not have had if the product or products had not been purchased, e.g. costs for freight.

Repayment will be made without undue delay no later than 14 days from the date we received your message that you have regretted the purchase. We may, however, delay the repayment until we have received the product back from you, or until you have submitted proof that you have returned the product, which ever occurs first.

We will repay the money to the card/bank account from which the payment was taken on purchase. The repayment will not cost anything.

If you have any questions, please contact customer service so that we can help.

Claims

If there is a fault in the product, or if there has been a fault or delay in the delivery, you may be entitled to submit a claim for your purchase. You may then be entitled to request rectification, redelivery, a price deduction or compensation to rectify the fault, or in serious cases, the right to cancel the purchase. You make also be entitled to claim for damages.

If you consider that the there is a fault in a product you should send a message to us where you describe the fault. The message must also contain information on the reference number and order date. Feel free to use our returns and claims form, which can be downloaded from our website.

Send the message to the address given at the end of these purchase conditions. Note that you must send the message within a reasonable period of time after you have noticed, or should have noticed the fault. Messages sent within two months after you have noticed the fault will always be considered to have been sent in time. You must submit a claim for the fault within three years from when you received the product.

We will pay all your costs, e.g. return freight, resulting from the claim for all valid claims. Enclose a copy of the return freight or your other costs in your letter or email message to ensure the quickest possible handling.

If you have any questions, please contact customer service so that we can help.

Customer service

At our customer service you can receive help with all your questions on our products, and delivery and freight conditions etc. You can also submit complaints or other viewpoints to our customer service.

Customer service can be reached on 020-59 98 48 during the following hours:

Monday - Thursday 08:00 - 16:45
Friday 08:00 - 15:30

During the period May-August, customer service closes at 16:15 Monday-Thursday.

You are also welcome to contact customer service by email at order@grolls.se.

eCommerce security

Grolls AB is certified for eCommerce security. eCommerce security creates more explicit, simpler and more uniform guidelines for what applies during eCommerce. Further information is available in Swedish about eCommerce Security and the requirements set for certification at www.tryggehandel.se.

BSCI

Grolls AB looks after people and the environment throughout the entire production and distribution chain for our products. We work to ensure that the production of our workwear and other products takes place under satisfactory conditions. In 2008 Grolls AB became a member of BSCI – Business Social Compliance Initiative, a group of European companies working together for social accountability.

The joint Code of Conduct is based on the ILO conventions for the protection of workers’ rights, the UN declarations on human rights and OECD guidelines for multinational companies. If you want to know more about BSCI and the requirements set by virtue of our membership, read more at www.bsci-intl.org.

Disputes

In the event of a dispute you are free to consult the Swedish National Board for Consumer Complaints. We always follow the Board’s recommendations.

Personal data

Your personal data is processed by us to secure and maintain our customer relation and for marketing activities. Data required for marketing and the issue of the order is saved. All procedures for the processing of your personal data (e.g. collection, processing and transfer) are conducted in accordance with law.

Grolls AB is a data controller and responsible for the processing of personal data that you as a customer submit to us. As a customer you are entitled, once a year, to receive information on which personal data is processed on you and how this personal data is used.
If you do not want your personal data to be used for direct marketing, or if you want to correct the data, please contact the finance department or customer service.

Company and contact information

Grolls AB    

CIN 556084-1784
Postal address: Box 4154
SE-422 04 Hisings Backa
Visiting address:    Importgatan 23, Göteborg

Email: order@grolls.se

Telephone number to head office: +46 (0)31-742 16 00
Telephone number to Customer Service: +46 (0)20-59 98 48
Fax number: +46 (0)20-22 14 98